Baggage policy
To avoid delays and enjoy your flight, please review Aeromexico’s baggage policy below. Please note:
- This policy is effective from january 19, 2012 and is subject to change without previous notice.
- The same baggage policy applies for flights operated by Aeromexico Connect.
Baggage Identification
All checked baggage must be identified on the outside and inside with the passenger’s name and address. The correct labels are available, for no charge at any Aeromexico check-in counter or from your travel agent.
Recommendations for Checked Baggage
- Do not include valuables, money, jewelry, electronic devices, photography or video equipment, vital medication, or perishable or liquid articles.
- Fragile items are checked and transported at the passenger’s own risk.
- Check that the airport code written on the baggage check-in ticket matches the name of your destination.
- Many suitcases look alike. When claiming your baggage, check that the number of Baggage Claim Tags coincides with the number of pieces of baggage you checked in, and that the series of your Baggage Claim Tags is the same as that which appears on the label of each suitcase.
Important
Aeromexico shall not be responsible for loss and damage of valuables such as money, jewelry, precious stones, works of art, valuable documents, share and trading certificates, or photography or video equipment, which are not considered baggage and are transported without the knowledge and consent of the Company. All lost-luggage claims must be made before leaving the airport and ratified within the terms set forth in the Contract of Carriage.
Aeromexico continues to offer customers the ability to check bags at no charge. Please see details below.
Promotions
-
Platinum or Skyteam Elite Plus Passengers
Additional bag, with a maximum weight of 20 kg (on any route operated by AM/AMC and on any class of service). -
Gold or Skyteam Elite Passengers
Additional bag, with a maximum weight of 10 kg (on any route operated by AM/AMC and on any class of service). - Buy your excess baggage in aeromexico.com and save time and money at airport.
Complimentary Baggage Allowance
| DESTINATION To/From |
PREMIER CLASS | COACH CLASS |
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|
Domestic |
2 pieces 30 Kg. total |
1 piece 25 kg. |
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|
USA |
2 pieces 70 lbs/32 kg ea. |
1 piece 50 lbs/23 kg |
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| Central America | 2 pieces 70 lbs/32 kg ea |
2 pieces 50 lbs/23 kg ea |
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| Europa | 2 pieces 70 lbs/32 kg ea. |
1 piece 70 lbs/32 kg ea. |
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| South America Cuba (Except Brasil) |
3 pieces 50 lbs/23 kg ea. |
2 pieces 50 lbs/23 kg ea. |
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| Brasil | 3 pieces 70 lbs/32 kg ea. |
2 pieces 70 lbs/32 kg ea. |
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| Asia | 3 pieces 70 lbs/32 kg ea. |
2 pieces 50 lbs/23 kg ea. |
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| COMBINATION OF INTERNATIONAL ROUTES | |||||
USA-Brasil-USA |
3 pieces 70 lbs/32 kg ea. |
2 pieces 70 lbs/32 kg ea. |
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| All Except USA-Brazil-USA |
3 pieces 50 lbs/23 kg ea. |
2 pieces 50 lbs/23 kg ea. |
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| Note: Maximum total linear measurement (length+width+height) for each piece of baggage: 62 in./1.58 m. | |||||
Passengers Traveling With Infants
One stroller, bassinet or baby carrier, with a maximum weight of 44 lbs/20 kg and with a maximum linear measurement (length+width+height) of 45 in./1.15 m folded, is permitted at no extra charge.
CARRY-ON BAGS
| QUANTITY | TYPE OF BAG |
|---|---|
| 1 | Handbag, briefcase or laptop computer bag |
| 1 | Carry-on bag with a maximum weight of 22 lbs/10 kg and with a maximum linear measurement (length+width+height) of 45 in./1.15 m |
Excess Baggage Charges
| Destination To/From |
By Weigth (Airport) |
By Piece (Airport) |
By Volume (Airport) |
By Piece (Call Center) |
|---|---|---|---|---|
| Within Mexico | 26-45 kg: $7 USD per Kg. | 2nd piece: $58 USD 3rd-4th pieces: $174 USD 5th-7th pieces $232 USD |
$140 USD | 2nd piece: $47 USD 3rd-4th pieces: $163 USD 5th-7th pieces $221 USD |
| USA Canada |
24-45 kg: $18 USD per Kg. |
2nd piece: $58 USD |
$140 USD |
2nd piece: $47 USD |
| Central America Cuba South America (Except Brasil) Combination Of International Routes |
24-45 kg: $18 USD per Kg. | 3rd-4th pieces: $174 USD 5th-7th pieces: $232 USD |
$140 USD | 3rd-4th pieces: $163 USD 5th-7th pieces: $221 USD |
| Brazil USA-Brazil-USA |
33-45 kg: $5 USD per Kg. | 3rd-7th pieces: $75 USD | $75 USD | 3rd-7th pieces: $75 USD |
| Europe | 33-45 kg: $15 USD per Kg. |
2nd piece: $58 USD |
$277 USD |
2nd piece: $47 USD |
| Asia | 24-45 kg: $18 USD per Kg. | 3rd-4th pieces: $174 USD 5th-7th pieces: $232 USD |
$277 USD | 3rd-4th pieces: $163 USD 5th-7th pieces: $221 USD |
| Maximum linear surface of each piece of baggage (length+width+height): 1.58 m/62 inches | ||||
| More than 45 kg of weight in one piece of baggage shall be treated as cargo. | ||||
| Note 1: Additional pieces to domestic destinations have a weight limit of 25Kg for Premier and Coach class, if the weight is greater a charge shall be made for each Kg in excess of what is indicated in the table. | ||||
| Note 2: Additional pieces to international destinations have a weight limit equal to the allowance pieces for Premier and Coach class, if the weight is greater a charge shall be made for each Kg in excess of what is indicated in the table. | ||||
| Note 3: Due to a requirement from the PROFECO (Federal Consumer Protection Agency), the customer must, invariably, be informed about the cost for excess baggage in airports of the Mexican Republic in Local Currency (MXP) including VAT, that is, the total cost. | ||||
PETS AND OTHER ARTICLES
| PETS (DOGS, CATS AND BIRDS) | |||
| WITHIN MEXICO | USA | CENTRAL AND SOUTH AMERICA, EUROPE | ASIA |
| $45 USD | $90 USD | $120 USD | $220 USD |
Other Articles
| ARTICLE | CHARGE | INCLUDED IN COMPLIMENTARY BAGGAGE ALLOWANCE | |
|---|---|---|---|
| Bicycles with one seat and no motor | $65 USD | No2 | |
| Windsurfing equipment | $65 USD | No2 | |
| Sport boards (surfboard, snowboard or boogie board) |
$60 USD | No2 | |
| Diving equipment | $60 USD | No2 | |
| Hunting equipment | $65 USD | Yes | |
| Fishing equipment | $65 USD | Yes | |
| Golf equipment | $80 USD | Yes | |
| Ski equipment | $65 USD | Yes | |
| Tennis Racquets | - | Yes3 | |
Note 1: These articles will be accepted for transport on all Aeromexico and Aeromexico Connect flights without exception.
Note 2: These articles are not included in the baggage allowance and will incur transport charges as listed above.
Note 3: Tennis Racquets are included in the free baggage allowance
THE PLATINUM CARD AMERICAN EXPRESS AEROMEXICO CARDHOLDERS
Cardholders who purchase a ticket with their card enjoy the right to travel with one additional bag on all flights operated by Aeromexico and Aeromexico Connect (3 and 4 digits), when they show their card upon check-in at the airport of origin.
| ROUTE | CLASE PREMIER/ECONOMY CLASS |
|---|---|
| Within Mexico, Brazil | 1 additional piece, with a maximum weight of 29 lbs/13 kg |
| USA, Central and South America (except Brazil), Europe, Asia | 1 additional piece, with a maximum weight of 33 lbs/15 kg |
